Privacy Policy
Privacy Policy
The LUX PHV is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or booking over the telephone, you can be assured that it will only be used in accordance with this privacy statement. We may update this policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes.
1. Information We Collect
We may collect the following information to facilitate your luxury transfer bookings:
Name and job title.
Contact information including telephone number and email address.
Demographic information such as postcodes, travel preferences, and specific routing interests.
Other information relevant to customer surveys, feedback, or exclusive promotional offers.
2. How We Use the Information
We require this information to understand your travel requirements and provide an elite level of service, specifically for the following reasons:
Internal record keeping and managing your executive bookings.
To improve our premium vehicle services, chauffeur training, and overall client experience.
To periodically send promotional emails about new fleet additions, special corporate rates, or other exclusive offers using the email address you have provided.
3. Data Security
We are fully committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented robust physical, electronic, and managerial procedures to safeguard and secure the data we collect online.
While we use industry-standard encryption and strict security protocols once your data is received, the transmission of information via the internet is never entirely secure. Any transmission is at your own risk, but we take every measure possible to protect your personal details.
4. Cookies Policy
Cookies are small text files containing data stored on your device (computer, tablet, or mobile) when you visit our website. These files allow our booking platform to operate seamlessly and improve your online experience.
Session Cookies: These remain active only for the duration of your visit and are automatically deleted when you close your browser.
Persistent Cookies: These remain on your device for a predetermined period to recall your preferences and booking details for future visits.
Like most premium digital platforms, we utilize analytical services (such as Google Analytics) to monitor website performance and improve user experience. You can configure your browser to reject cookies, though doing so may interfere with the functionality of our online booking system.
5. Links to External Websites
Our website may contain links to other relevant websites of interest (such as airport flight tracking portals). However, once you use these links to leave our site, we do not hold control over external platforms. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
6. Controlling Your Personal Information
You may request details of the personal data we hold about you, or request corrections if you believe any information is inaccurate or incomplete. Please contact Lux PHV directly through our official communication channels or support email, and we will promptly update any records.
Need Help? Contact our Customer Service Team
Book direct with LUX PHV for professional support from a fully licensed, TFL-registered executive transfer specialist.